Ricardo, the PR manager of a firm, wants to inform a customer of some of its new policies. He creates a document and wants to send the file to the customer in the most appropriate way. What form of communication shouldRicaro use?
a. Email
b. Memorandum
c. Proposal
d. Report
A
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When dealing with conflict, Petra generally argues her point until she wins, regardless of others' positions. Which conflict style is Petra exhibiting?
A. competing B. avoiding C. compromising D. accommodating
In which stage of an interview does the processing of the interview notes take place?
a. Follow-up b. Preparation c. Conducting d. Closing
The content dimension of a message involves the message's ideas or the ________ of the message, while the relational dimension of a message is ________ the message is expressed.
Fill in the blank(s) with the appropriate word(s).
When you are asked to write a review of another student's speech, what type of listening should you use during the student's presentation?
A. critical B. persuasive C. informational D. empathic