Answer the following statements true (T) or false (F)

Question

1. A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.
2. Twice daily, factory workers at Mountain CopperWorks select random samples from the production runs and test them for quality, rejecting runs if too many samples fall outside a standard range of acceptability. These workers are engaged in statistical process control.
3. GlobalSatellite, applying TQM, restructured its service call procedures and eliminated some steps involved so that employees can finish each call faster. Global Satellite is attempting to reduce cycle time.
4. Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance.

Answer 1

1. TRUE
One of Deming's principles is that quality should be aimed at the needs of the consumer. "The consumer is the most important part of the production line," Deming wrote. Thus, the efforts of individual workers in providing the product or service should be directed toward meeting the needs and expectations of the ultimate user.
2. TRUE
The question is describing statistical process control, a statistical technique that uses periodic random samples from production runs to see if quality is being maintained within a standard range of acceptability. If quality is not acceptable, production is stopped to allow corrective measures.
3. TRUE
TQM puts emphasis on increasing the speed with which an organization's operations and processes can be performed. TQM aims to achieve reduced cycle time, or reduction in steps in a work process.
4. TRUE
Unlike the ISO 9000 series, the ISO 14000 series identifies standards for environmental performance. Both series consist of rigorous quality-control procedures.