A(n) ________ is a characteristic or quality that describes a database entity
A) field
B) tuple
C) key field
D) attribute
E) relationship
D
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Positive gaps in perceived service quality are essential for obtaining long-term sustainability
Indicate whether the statement is true or false
The service system design matrix establishes a relationship between three factors of service. Which of the following is NOT one of these factors?
a. the degree of contact between the consumer and the service provider b. the opportunity for sales c. the service system’s production efficiency d. the durability of the products used in the system
Which of the following is the first step in creating a valuable supplier management information system?
a. Monitor the supplier’s ability to produce quality services. b. Assess the supplier’s corporate social responsibility. c. Collect and update all supplier information, and ensure all vendor and supplier purchases and contracts are centrally controlled. d. Assess the supplier’s financial position.
In a movie theatre, the color green or red is used to alert whom against mismatching trailers with the film being shown:
A. viewers B. projectionists C. directors D. vendors