Which aspect of nonverbal delivery is considered the most important in speaking situations in North America?
a. Eye contact
b. Physical delivery
c. Movement
d. Voice quality
a
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When you actively make judgments about whether or not the message you are hearing is worthwhile, you are
A) assessing the accuracy of the speaker's conclusions. B) engaging in unethical listening behavior. C) engaging in a barrier to effective listening. D) engaging in critical listening. E) engaging in the feedback process.
Goffman identified a gaze pattern we follow when we don’t plan to converse with someone we encounter. It consists of brief eye contact followed immediately by gaze aversion. What is this pattern called?
a. civil inattention b. civil salutation c. civil disobedience d. civil sighting
Being distracted by unfamiliar or offensive words in a speaker’s message is typical of ______.
a. environmental distractions b. medium distractions c. factual diversion d. semantic diversion
Under state law, a presumption of openness generally applies to all phases of civil lawsuits, including the discovery phase
a. True b. False