Financial information was provided for Xerox for the period 1997 through 2000. Go to the SEC website (www.sec.gov) and obtain financial information for Hewlett Packard Company for the same reporting periods. How were Xerox’s and Hewlett Packard’s businesses similar and dissimilar during the relevant time periods? Using the financial information, perform some basic ratio analyses for the two
companies. How did the two companies financial performance compare? Explain your answers.
What will be an ideal response?
Hewlett Packard Company’s (HP) products include office printers, copiers, fax machines, scanners,
multifunction machines, servers, workstations, handhelds, and storage devices. Xerox Company’s products
include office printers, production printers, print controllers and servers, office copiers, fax machines,
scanners, and multifunction machines. HP offers a wider range of products while Xerox offers more depth
of products in the copier and print production area.
Selected HP financial information (similar to the Xerox financial information presented in the case
materials) for the period 1997 to 2000 is:
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Which of the following is the most appropriate apology when writing a negative news message?
A) "I am sorry you had a problem with this product, and please know this issue will never happen again." B) "If this issue has created any problems for you, we are sorry." C) "I am sorry to hear of your difficulties with this product." D) "I am sorry to hear of your difficulties, as we sell millions of these products a year and no one else has expressed any concern with them." E) "I am sorry if anyone had difficulties with this product."
Retailers reduce their ________ by utilizing mystery shoppers to assess service quality.
A. responsiveness B. standards gap C. tangibility D. knowledge gap E. reliability
Developing a list of potential customers is called prospecting.
Answer the following statement true (T) or false (F)
List six savings alternatives available to people.
What will be an ideal response?