If actual sales totaled $120,000 (10,000 units at $12 each), and planned sales were $90,000 (9,000 units at $10 each), the difference between actual and planned sales due to the quantity factor is ________
a. $20,000 decrease
b. $10,000 increase
c. $20,000 increase
d. $10,000 decrease
b
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According to Seitel, the MOST important public opinion lesson to emerge from the 2012 U.S. Secret Service prostitution scandal is that ________
A) public opinion can be very forgiving in such situations when law enforcement is involved B) the public forgets about recent news events quickly C) the organization had a "reserve" in the bank of public opinion, and used it wisely D) the organization suffered serious setbacks in terms of its standing with the public
An example of a(n) _______________ is Jacqueline Novogratz who established the Acumen Fund in 2001 which the mission to use entrepreneurial approaches to solve global poverty problems.
a. Social bricoleur b. Social constructionist c. Social technologist d. Social engineer
What refers to training and empowering frontline workers to solve a problem immediately?
A) just-in-time B) poka-yoke C) benchmarking D) kaizen E) service recovery
Which of the following analyses is BEST suited for a scatter diagram?
A) A professor plots a student's exam score against the number of homework problems the student completed prior to the exam. B) A professor determines a student's letter grade based on their final course average. C) A professor determines the curve on the most recent exam by categorizing students into groups called A, B, C, etc. D) A professor studies his student evaluations and classifies complaints into broad categories such as Assign More Homework and Make Exams More Challenging.