List five ways a support agent can use an effective personal communication style.

What will be an ideal response?


Any five of the following:
Define a communications style consistent with company policy.
Recognize the importance of tone and style in communications.
Speak clearly and at a reasonable speed.
Use shorter sentences in preference to longer ones.
Avoid a rising inflection at the end of sentences.
Avoid gender-related terms, wordiness, long words, technical terms, acronyms and jargon.
Avoid empty phrases.
Use positive rather than negative phrases.

Computer Science & Information Technology

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Perhaps a more appropriate title for this chapter would have been “Reusable Data Structures.” Comment on how each of the following entities or concepts contributes to the reusability of data structures:

a) classes b) class template b) class template d) private inheritance e) composition

Computer Science & Information Technology

Every object has access to a reference to itself.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

To verify that the correct change was made to data in a table, use the DISPLAY command.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology

You can create crop marks in Illustrator.

Answer the following statement true (T) or false (F)

Computer Science & Information Technology