A car comes in the shop with a no crank and no sound from the solenoid complaint. The technician turns on the headlights and moves the ignition to the “start” position. The brightness of the headlights stays the same and the complaint is verified. All of the following could be the cause of the problem EXCEPT:

a. an undercharged battery.
b. a faulty clutch switch.
c. a bad starter.
d. an open in the starter circuit.


A) an undercharged battery

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Three elements of customer satisfaction are__________ .

A. Trust, respect, and feeling of being in control B. Customer surveys, behavior, and analysis C. Service, management, and customer attitude D. None of the above

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Why are double row ball bearings frequently used on FWD vehicles?

A) Better resistance to seizing B) Reduced friction C) Both A and B D) Neither A nor B

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In a typical oil burner, the oil is ignited by _____.

a. a hot surface igniter b. a pilot light c. electrodes d. a spark plug

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Soil reaction is measured by the pH scale

Indicate whether the statement is true or false.

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