How could supervision be used to address some of the concerns Emelia is feeling?
Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.
Emelia and her supervisor could plan for Emelia to take on more leadership and program development roles in the organization. Once she had become familiar with the agency and the Meals on Wheels Program, she needed to learn more about how they function in relation to the larger organization and the community. Also Emelia needed to begin to build her self-confidence and ability to function as a professional with the volunteers.
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