In a bad-news message, what will help the audience feel good about the writer, the situation, and themselves?
A) Limited criticism
B) An active voice
C) Effective buffers
D) Tone and style
E) Courteous closes
Answer: D
Explanation: D) The language you use in bad-news messages influences the audience's response as much as the organization of the message itself. The tone and style of the message should help the audience feel good about you, the situation, and themselves.
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