How is a business plan different from an individual department's plan?
What will be an ideal response?
A business plan applies to the entire business and identifies responsibilities of management, explaining how those responsibilities pertain to each company department.
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Under the Second Restatement, the duty of a possessor of land to persons who come on the land usually depends on whether those persons are:
a. invitees, trespassers, or licensees. b. reasonable persons. c. fiduciaries. d. involved in abnormally dangerous activities.
One afternoon, the clerk at the customer service desk of a large retail store got bored and started stating different return policies to each customer. Customers waiting in line and overhearing the different policies would probably feel that the store's handling of returns lacked
A. intangibility. B. procedural fairness. C. variability. D. organizational fairness. E. explanatory fairness.
Which of the following is NOT one of the things a firm might do if available capacity is insufficient in the medium term?
a. hire more workers b. ask employees to work overtime c. use a subcontractor d. reduce the quality of its output
Nonprofit organizations
A. do not have a profit objective, so the marketing concept does not apply. B. do not need to be concerned with marketing activities. C. are fundamentally different than business firms-so they should embrace a production orientation rather than a marketing orientation. D. can benefit by adopting the marketing concept. E. None of these answers is correct.