What LPN/LVN charge nurse behavior will best accomplish the goal of promoting team building?
a. Using "I" statements exclusively when talking about the unit's mission and goals
b. Never using rewards to change nursing assistant behaviors, because this strategy is manipulative
c. Assuming each nursing assistant is fully informed about the unit's mission and goals
d. Encouraging politeness, cooperation, respect, and trust
ANS: D
The charge nurse is a role model for the attitude and behavior expected of nursing assistants. Team building requires an environment in which employees feel valued. Politeness, cooperation, respect, and trust provide the foundation on which further team building proceeds.
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