Which of the following is a requirement of a valid gift?
A) An adult donor
B) Payment of money
C) A writing
D) Delivery
D
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A control plan to ensure input accuracy in payables processing is:
a. requisition confirmation to originating department b. match invoice, purchase order, and receiving report c. tickler file of payments due d. independent authorization to make payment
When leaders build a strong, unified culture in the teams that they lead because of the cohesiveness and sense of purpose that comes from this, it is called a ______.
a. culture of purpose b. culture of diversity c. culture of homogeneity d. culture of heterogeneity
Jane’s dad told her to empty the dishwasher before he got home from the gym or she would have a consequence. Jane felt that it was not her turn to do this chore and therefore watched TV instead. Jane’s dad received which outcome for his influence tactic?
A. compliance B. resistance C. adherence D. commitment
Answer the following statements true (T) or false (F)
1. Personal and face-to-face communication are no longer essential to good customer service. 2. Service failures occur when an organization’s service performance fails to meet the customer’s expectations. 3. Promotions are an example of service failure. 4. Late deliveries can be used in service recovery to please customers.