Christine drives up to the Grease King drive-thru to order dinner, but when she pulls up to the speaker, someone fires up a motorcycle in the parking lot and she can't hear a thing. Although she knows the clerk has said something, Christine doesn't know what he said. She replies anyway, “I'd like a bacon double greaseburger and a side order of fries.” Christine knows what to say because she
has a ____ for this situation.?
a. ?mental model
b. ?cognitive map
c. ?proposition
d. ?script
ANSWER:
d
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