A process cannot be supported by more than one information system
Indicate whether the statement is true or false
FALSE
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The economic profit generated by a company is its ________
A) (capital x cost of capital) / net profit B) net profit / (capital x cost of capital) C) net profit + (capital x cost of capital) D) net profit - (capital x cost of capital) E) (capital x cost of capital) - net profit
Starlight Jewelry sends Lauren a birthday card along with a pendant as a token of appreciation for shopping frequently at its store. This trend in customer relationship management aims at cultivating its customers by _____.
A. acknowledging their loyalty B. implementing technology C. providing time savings D. offering standardization
The process of screening out information we are uncomfortable with or that contradicts our beliefs is called
A. consistency. B. selective perception. C. distinctiveness. D. stereotyping. E. cognitive dissonance.
Every organization has an informal communication network, or grapevine.
Answer the following statement true (T) or false (F)