The following are examples of customer contact points, except:

A) a commercial website
B) a friend who recommends a brand
C) a receptionist at a business
D) a sales clerk at a retail store


B

Business

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During 2012, the accounts payable balance of Bombay Corporation decreased. From the statement of cash flows the financial reader would most likely conclude which of the following?

A) This decrease indicates that Bombay's sales increased compared to the previous period. B) This decrease is added to net income in the operating activities section of a statement of cash flows prepared under the indirect method. C) This decrease is deducted from the investing activities section of a statement of cash flows prepared under the indirect method. D) This decrease indicates that Bombay paid more during the period than it recognized as credit purchases.

Business

The tax deductibility of various expenses such as general and administrative expenses ________

A) increases their pretax cost B) reduces their after-tax cost C) has no effect on their after-tax cost D) has an unpredictable effect on their after-tax cost

Business

The chi-square values (for interval estimation) for a sample size of 21 at 95% confidence are

a. 9.591 and 34.170 b. 2.700 and 19.023 c. 8.260 and 37.566 d. -1.96 and 1.96

Business

Which of the following is NOT a true statement about fraud?

A. The plaintiff must prove that the defendant has knowledge of the falsity of his or her statement. B. It is necessary for the plaintiff to show that he or she has suffered some type of detriment or injury because of his or her reasonable reliance on the defendant's false statement. C. The defendant made the statement with the intent to induce the plaintiff to enter into the contract. D. The plaintiff must show that although the defendant acted in good faith, the statement was material because the defendant expected the plaintiff to rely on it and enter into the contract.

Business