Hermina listened politely to a speech on zoos, but she became angry when the speaker argued for abolition of all zoos. For the rest of the speech, she tuned him out and planned counter-arguments to throw at him during the question-and-answer period. What listening mistake is she making?

A. failing to prepare
B. rationalizing
C. failing to control emotions
D. giving in to distractions


Answer: C

Communication & Mass Media

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