Which of the following statements best defines an automatic call distribution system?
A. It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available service providers.
B. It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.
C. It refers to a form of caller identification system similar to home telephone caller ID systems.
D. It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.
Answer: A
You might also like to view...
Which leadership type is most closely related to production-oriented leadership and an autocratic style?
A. directive B. transactional C. visionary D. empowering
Unit variable costs vary with changes in productive output, whereas total variable costs remain constant
Indicate whether the statement is true or false
Which earnings per share computation should be reported on the face of the income statement? Basic EPS Diluted EPS
a. Yes Yes b. Yes No c. No Yes d. No No
Cooperation is more important when tasks are:
a. Ambiguous, complex, or changing b. Independent, simple, and routine c. Difficult, static, and independent d. Boring, simple, and physical