When responding to a request for adjustment when a third party is at fault, the best approach is to
A) refuse the claim and suggest that the customer sue the third party.
B) refuse the claim but forward the paperwork to the third party.
C) avoid placing blame and focus on the solution.
D) advise the customer never to do business with that third party again.
E) refuse the claim but assure the customer that you will never do business with the third party again.
Answer: C
Explanation: C) Blame is secondary in this situation; the best approach is to focus on resolving the problem.
You might also like to view...
What is the value of cell A4?
a) -12
b) 36
c) -32
d) 12
e) 30
Business use of instant messaging (IM) ________
A) is restricted for informal communication only B) is expected to decline in coming years C) allows employees to communicate real-time information D) is typically recommended for sharing confidential information E) is not allowed for formal communication
Farmen Company had net sales of $600,000 and cost of goods sold of $450,000. Calculate Farmen's gross profit.
What will be an ideal response?
Construct an initial pairwise comparison matrix with the following information regarding an Ease of Use factor about three different commercial student information systems. System C, when compared to System A, is strongly preferred
When System C is compared to System B, System C is only moderately preferred. When compared to System A, System B is strongly preferred.