If a customer places an order for 20 units of an item, but the current inventory in stock allows your company to ship only 15 units, ______.
A. your fill rate for the item is given by 15/20
B. your fill rate for the item is given by 20/15
C. your fill rate for the item is given by (20/15)2
D. you have to ask the supplier to ship directly to customer
A. your fill rate for the item is given by 15/20
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In measuring service quality, the perception gap is the difference between what customers ______.
A. expect to receive from a service and what they actually receive B. expect to pay for a service and what they actually pay C. paid for a service and what it cost the supplier to provide that service D. receive from a service and what the government requirements stipulate they should receive
If a bank pays a check in spite of a stop-payment order, the bank is liable only for amount of the actual loss suffered by the drawer because of the wrongful payment
Indicate whether the statement is true or false
Drilldown:
A. takes summary reports and allows the user to explore further levels of detail B. uses various databases and relates elements from the diverse databases to create information C. compares an organization's performance metrics to industry standards or comparable selected organizations D. presents data in charts and graphs to emphasize key points
Which of the following benefits of goal setting helps individuals to measure success?
A. Productivity B. Motivation C. Purpose D. Perseverance