List the actions and attitudes that reflect excellent customer service. Illustrate each from your own experiences as either a customer or a service provider.
What will be an ideal response?
Answers will vary, yet should include actions and attitudes that provide excellent customer service, such as:
| ? | Speed of filling and delivering normal orders |
| ? | Willingness to meet emergency needs |
| ? | Merchandise delivered in good condition |
| ? | Readiness to take back defective goods and resupply quickly |
| ? | Availability of installation and repair services and parts |
| ? | Service charges (i.e., whether services are free or priced separately) |
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The order of the levels in the pyramid of global corporate social responsibility and performance from bottom to top is
A. economic, legal, ethical, and philanthropic. B. legal, economic, ethical, and philanthropic. C. economic, legal, philanthropic, and ethical. D. ethical, economic, legal, and philanthropic. E. philanthropic, economic, legal, and ethical.
All of the following organizations are likely part of the institutional market EXCEPT ________
A) LaGrange Community Hospital B) Worthampshire Prison C) Lancaster Real Estate Company D) Water Street Nursing Home E) Millersville Community College
The DuPont formula uses financial information to measure the performance of a business
Indicate whether the statement is true or false
Last year, Acme Global hired 25 customs brokers. At the end of the year, only 10 were still working for the organization. The organization’s new hire turnover was ____ percent.
A. 20 B. 40 C. 60 D. 80 E. 90