[If students have read information on worker burnout (e.g., Johnson & Yanca, 2004):] How might social workers deal with highly stressful work situations?
While working as a medical social worker at Holland Community Hospital, Diana Howard, BSW, received a referral to coordinate home health services for patient Joshua Mitchell. Mr. Mitchell had been admitted to the hospital repeatedly after failing to make use of home health services set up for him in the past. In order for Mr. Mitchell to be released from the hospital he had to have a discharge plan from Diana. However, Diana was unsure what course to take as the medical staff pushed for his release and Diana searched for a way to provide services that Mr. Mitchell would use.
Social workers often work with client populations who are dealing with difficult situations. Social workers must find ways to cope with the emotional drain and stress of their work so they can continue to practice effectively. This emotional drain and stress is often referred to as “worker burnout” (Johnson & Yanca, 2004). Burnout “interferes with a worker’s capacity to interact with clients and others in a professional capacity” (Johnson & Yanca, 2004, p. 160).
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