Which of the following is not listed in the text as one of the three general sources of organizational conflict?
A. substantive conflict
B. affective conflict
C. interpersonal conflict
D. process conflict
C. interpersonal conflict
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Answer the following statements true (T) or false (F)
1. Research indicates that the communication of complex detailed information is improved dramatically by using face-to-face rather than written channel. 2. Persuasion is an effort to coerce, fool, seduce, or manipulate the receiver. 3. With regard to technology, a manager’s most important decision is whether to use technological media for communicating a message. 4. Managerial decision-making is defined as the process of identifying old and developing new problems.
Which of the following is characteristic of the products/services that are best suited for short
distribution channels? A) The products are configured to suit a particular purpose. B) All customers get the same item. C) The products are sold to a mass market. D) The product is not susceptible to breakage or spoilage.
While intermediaries facilitate exchange, their cost makes the whole macro-marketing system less efficient.
Answer the following statement true (T) or false (F)
A principal-agent relationship may be terminated by
a. mutual agreement. b. operation of law. c. revocation of authority. d. all of these.