A major purpose of defensive communication is to protect one's self-esteem
Indicate whether the statement is true or false.
Answer: TRUE
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Which of the following statements is not true?
A) Loss contingencies should be disclosed if there is just a reasonable possibility of a loss. B) Indirect guarantees should normally be disclosed by footnote, not by accrual. C) In the case of loss contingencies, accrual can be made even if the exact payee and payment date are not known. D) Losses may be accrued for unasserted claims and other potential unfiled lawsuits.
Answer the following statements true (T) or false (F)
1. Understanding and appreciating that guests, their expectations, and their capabilities are varied means that truly guest-focused organizations must hone in on their specific target markets. 2. The service package is the entire bundle of tangible and intangibles in a transaction with a service component that makes up a service experience. 3. According to Theodore Levitt, everybody is in service; it is simply a matter of which industries service components are greater or less. 4. The service experience is based on the total experiences with a service provider, not each experience independently.
Although brand integration has been successful in movies, it has been discontinued because it is now considered an unethical practice
Indicate whether the statement is true or false
How can emphasizing differences when discussing diversity backfire?
a. By focusing on inequities b. By risking miscommunication c. By reinforcing stereotypes d. By discounting shared attributes