In which of the following situations is it easier to restore customer satisfaction through prompt service recovery efforts?
a. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance
b. with a customer who is focused more on the transaction and has no prior relationship with the organization
c. with a customer who has a long-term relationship with the organization and has not been satisfied with its past performance
d. with a customer who is reluctant to trust the organization’s performance
a. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance
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A job description refers to:
A. the comparison of jobs within an organization B. ordering of jobs based on their content or relative value C. the systematic process of collecting information about the nature of specific jobs D. the summary report that identifies, defines, and describes the job as it is actually performed E. a collection of the works an employee has handled and completed over the years of employment
Under the Commerce Clause, any state statute that affects interstate commerce is unconstitutional
Indicate whether the statement is true or false
If the act or threat would affect a person of average strength and intelligence, then and only then will the act constitute duress
Indicate whether the statement is true or false
The ____________________ is an electronics component, composed typically of silicon, that opens or closes a circuit to alter the flow of electricity to store and manipulate bits.
Fill in the blank(s) with the appropriate word(s).