A nurse is discussing the plan of care with a client who is preparing for discharge. The client has a strong objection to portions of the plan of care
The nurse recognizes that there is a conflict. Which response by the nurse indicates an understanding of the client's position and a willingness to collaborate regarding the discharge plan?
A) "You are not being cooperative in your plan of care."
B) "This plan of care was ordered by the physician."
C) "Let's talk about what your objections are and possible solutions or alternatives."
D) "I will ask your family to convince you that this plan of care is best."
Answer: C
The nurse attempts to resolve the conflict with the client by listening to the client's concerns and then negotiating with the client. This action helps build the client's trust in the medical team. Telling the client that these orders were made by the physician continues the conflict and brings the physician into it. The nurse would not want to include the client's family in the conflict and cause problems between family members. The nurse might consult with the physician after a resolution has been reached with the client, but the conflict is the nurse's to solve.
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