One of the principles that total quality management (TQM) stresses is customer satisfaction
Indicate whether the statement is true or false
TRUE
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________ are an actual or imaginary individual or group that significantly influences an individual's evaluations, aspirations, or behavior
A) Formal groups B) Informal groups C) Reference groups D) None of the above
Understanding the denotative and connotative meanings of a culture, and knowing when to use each, is an important part of ______.
a. nonverbal communication competence b. semantic competence c. verbal communication competence d. analogic competence
Answer the following statements true (T) or false (F)
1. Quick rework is a quality appraisal tool that managers and employees use. 2. Check sheets are difficult to design. 3. A flowchart helps the quality improvement team of a firm understand how a process currently works and identify quality-related issues and redundant steps. 4. Scrap and rework is one of the tools used to prevent defects.
Which of the following statements is CORRECT?
A. Long-term bonds have less interest rate price risk but more reinvestment rate risk than short-term bonds. B. If interest rates increase, all bond prices will increase, but the increase will be greater for bonds that have less interest rate risk. C. Relative to a coupon-bearing bond with the same maturity, a zero coupon bond has more interest rate price risk but less reinvestment rate risk. D. Long-term bonds have less interest rate price risk and also less reinvestment rate risk than short-term bonds. E. One advantage of a zero coupon Treasury bond is that no one who owns the bond has to pay any taxes on it until it matures or is sold.