Salads 'R' Us requires all its franchisees to sign an agreement that they will use napkins and dressings purchased from Salads 'R' Us. Unless the agreement is signed, no one is awarded a franchise. Salads 'R' Us maintains that the agreement is necessary to preserve uniformity and quality in all franchise outlets. The purchasing requirement is:
A) an illegal tying arrangement
B) valid as a quality control mechanism for protection of goodwill.
C) coercion and is invalid.
D) None of the above
B
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The 80-20 rule reflects the idea that ________
A) 20% of the company's profits are generated by the top 80% of customers B) the top 20% of customers are highly satisfied and 80% of customers will recommend the company to a friend C) 20% of customers are unprofitable, and 80% make up a company's profits D) the top 20% of customers often generate 80% of the company's profits E) any new product will be accepted by 20% of the customers immediately, but 80% of the customers will be up for grabs throughout the product's life cycle
Another term for the all-channel communication network is ______.
A. wheel B. circle C. star D. Y-pattern
What does the Employee Polygraph Protection Act prohibit?
A. the use of the polygraph for the making of employment decisions B. the use of dishonesty in sharing results of polygraph tests C. the use of hiring tests to protect companies from lawsuits D. the use of graphs for displaying results of hiring tests
On average, how many customers are waiting to be served?
In a bank drive-through, there is a single service window and room only for two cars to line-up to wait for service. The mean time between arrivals for drive through customers is 5 minutes. The mean time to complete a customer transaction is 3 minutes. The number of arrivals is distributed according to a Poisson distribution and the service times are exponentially distributed.