In the ________ phase of the PDCA cycle, managers perform trial experiments to test their improvements.
Fill in the blank(s) with the appropriate word(s).
Answer: do
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Service companies can differentiate their service delivery by ________
A) using symbols and logos B) instituting a hierarchical organizational structure C) offering innovative product features D) de-emphasizing branding E) having more able and reliable customer-contact people
A company is most likely doomed to failure in a foreign country if it__________
Fill in the blanks with correct word.
O'Malley Inc purchased an asset costing $90,000. Annual operating cash inflows are expected to be $20,000 each year for six years. No salvage value is expected at the end of the asset's life. Assuming O'Malley's cost of capital is 16 percent, what is the asset's net present value? (ignore income taxes)
A) $(16,306) B) $30,000 C) $(5,600) D) $4,800
For an urgent message to a customer in another city, which of the following would be the least desirable medium to use?
a. Postal mail is the least desirable medium to use. b. A phone call is the least desirable medium to use. c. A Fax is the least desirable medium to use. d. None of the choices above is less desirable than the others.