Looking for opportunities to generate small talk about nonbusiness-related matters with customers describes which type of customer encounter?
A. Offer a channel partner
B. Establish rapport
C. Identify customer needs
D. Satisfy customer needs
Answer: B
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A measure of the flow of goods and services out of a country into other countries or other items that cause payments to flow into the country is
A. the national savings account balance. B. the balance on current account. C. the capital account balance. D. the capital and financial account balance.
At a local fast-food joint, cars arrive randomly at a rate of 12 every 30 minutes. The fast food joint takes an average of 2 minutes to serve each arrival. The utilization factor for this system is
A) 0.467. B) 0.547. C) 0.800. D) 0.133. E) None of the above
________ is essentially standardization in chunks
Fill in the blanks with correct word
An instructor using the ________ method can deliver a large quantity of information to more than one person in a relatively short time.
A. vestibule training B. classroom training C. cross-training D. apprenticeship