Which of the following suggests that a vendor is reliable?

1. The vendor is willing to provide customized services for the institution at a reasonable negotiable fee.
2. The vendor is knowledgeable about the system and provides additional information without prompting.
3. The vendor provides a contact list of previous customers, but none are willing to be interviewed.
4. The vendor addresses all requirements for the system and quickly provides answers for questions.


4
Rationale: The correct answer is "Vendors should address institutional requirements and provide needed information quickly when asked.". The vendor should be knowledgeable about their system as well as the needs of the institution. Providing customized services does not guarantee that the vendor is reliable in other areas. Contact lists of previous customers willing to be interviewed or host site visits should be made available routinely.

Nursing

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