The MOST effective way to obtain a medical history from a patient who is crying is to:
A) place your hand on his or her shoulder (if appropriate for the patient) and reassure him or her that you are in control of the situation.
B) tactfully advise the patient that you cannot effectively help him or her if he or she continues to cry.
C) have one family member calm the patient as you gather the medical history from another family member.
D) administer a sedative medication, which will calm the patient and facilitate your gathering of the medical history.
Answer: A) place your hand on his or her shoulder (if appropriate for the patient) and reassure him or her that you are in control of the situation.
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