Explain the concepts of emotional support and instrumental support. When are they important?
What will be an ideal response?
Managers and coworkers should provide emotional support to service providers by demonstrating a concern for their well-being and standing behind their decisions. This is especially important when dealing with difficult customers. Service providers also require instrumental support-the systems and equipment to deliver the service properly.
You might also like to view...
For many companies, IT is not their core competency and should not be a focus of their efforts.
Answer the following statement true (T) or false (F)
The primary role of today's managerial accountant is to:
A) enter data into the accounting system. B) collect data. C) analyze information and create knowledge. D) prepare tax returns.
Stores that buy manufacturers' seconds, overruns, returns, and off-season production run at below wholesale prices. These firms resell this merchandise to consumers at deep discounts, and are called
A. category killers. B. off-price retailers. C. specialty retailers. D. hypermarkets. E. discount retailers.
Which form of entertainment gives brands the ability to use the social entertainment zone without the expenses of paid media space or content production?
a. Curated. b. Owned. c. Branded. d. Bought. e. Published.