In Japan business cards are:
a. exchanged formerly at first meeting and treated with respect b. exchanged only after months of relationship building
c. rarely used
d. glanced at and then discarded e. restricted to very rich people
a
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In which of the following would the buyer reorder a product without any modifications?
A) reverse auction B) solution selling C) new task D) straight rebuy E) modified rebuy
An increasing number of retailers and wholesalers have created their own ________, also called store brands
A) national brand B) support brand C) private brand D) generic brand E) manufacturer's brand
Closing your eyes to reality can prevent you from understanding and accepting the real you
Indicate whether the statement is true or false
Which of the following is a verbal barrier to communication?
A) A person's body language does not correspond with his spoken message. B) Audience interpretation of a message is not the same as the sender's interpretation. C) Two individuals have differing perceptions of a manager's comments based on their personal experiences with her. D) People are not focusing on a convention speaker because the seats are too small and are placed too close together. E) A customer service representative has a prejudice against customers who have a southern accent.