CPA in customer service management stands for ______.
a. customer profitability analysis
b. company profitability analysis
c. collective profitability analysis
d. convenient profitability analysis
a. customer profitability analysis
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Reliability is assessed by determining the proportion of random variation in a scale
Indicate whether the statement is true or false
A product consists of six parts. The reliabilities of these parts are 0.82, 0.73, 0.79, 0.00, 0.98, and 0.85, respectively. Based on this information, we can say the product ______.
A. has a low probability of failure B. will never fail C. will always fail D. has a low-to-medium probability of failure
Which of the following guidelines should you adhere to when you decide to resign from your job position?
A. You should leave a list of instructions or suggestions for your successor. B. You should mention in your resignation letter that you did not learn anything from the job. C. You should leave immediately so that the employer can feel your absence. D. You should not give your reasons for leaving if you are leaving due to job dissatisfaction.
Which of the following best completes the statement, ‘The social media value chain illustrates the ______ of social media participants and the ______ that make those activities possible.’?
a. Core activities, components. b. Attitudes, core competencies. c. Competencies, components. d. Core activities, competencies. e. None of these.