Which of the following would not be classified as a current asset?
a. Cash
b. Marketable securities
c. Receivables
d. Inventories
e. Investments
E
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Which service quality attribute deals with the physical facilities of the service provider?
a. access b. reliability c. tangibles d. communication
Continuous improvement reflects the philosophy that companies strive to create an environment that will enable workers to manufacture perfect (zero-defect) products
Indicate whether the statement is true or false
Which sentence is expressed correctly?
A) Good public speakers follow four steps when presenting claims: Signpost the idea, state the idea, support the idea, and summarize the idea. B) Good public speakers follow four steps when presenting claims; signpost the idea, state the idea, support the idea, and summarize the idea. C) Good public speakers follow four steps when presenting claims: signpost the idea, state the idea, support the idea, and summarize the idea.
____ is called the "first" management function because all other management functions depend on it.
A. Leading B. Organizing C. Controlling D. Planning E. Motivating