Which definition describes the term emotional labor?
A. Appropriate emotions for a given role or situation
B. The display of only certain carefully selected emotions towards the public, instead of true feelings
C. Strategies used to rescue our performance when we experience a potential loss of face
D. The transfer of information between people without the use of words
Answer: B. The display of only certain carefully selected emotions towards the public, instead of true feelings
You might also like to view...
Mrs. Smythe became first disabled when she was elderly, at 88-years-old. She then died two years later. This example illustrates
a. comorbidity. b. compression of morbidity. c. average longevity. d. frail older adults.
Evidence about the success of affirmative action programs
A) is clearly positive. B) is clearly negative. C) is mixed. D) has not yet been found.
Compared with traditional societies, modern societies are more likely to encourage
a. a balance of work and leisure. b. more attention to religious practice. c. conformity and solidarity. d. diversity and competition. e. controlled adoption of technology.
A poor, inner-city youth spends many hours in the neighborhood playground shooting baskets on the basketball court and playing in every game he can. His skills become outstanding, and he receives a college scholarship and then signs a lucrative contract to play in the National Basketball Association (NBA). This is an example of
A. vertical mobility. B. horizontal mobility. C. ascribed status. D. structural mobility.