________ is the performance of any helpful or professional work or activity for a person, family, or organization.
A. Value creation
B. Customer satisfaction
C. Customer service
D. Market follow-up
E. Service customization
Answer: C
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Marketers have the major responsibility for identifying significant changes in the marketplace
Indicate whether the statement is true or false
Peterson Inc has the following information available regarding one of the projects it is considering: Initial investment $75,000 PV of cash inflows $100,000 Internal rate of return 15% The profitability index of this project is:
A) 1.33. B) 0.75. C) 0.15. D) 0.33.
Internal CSP focuses on the experience of ______.
a. stakeholders outside of the organization b. the inner circle senior leaders, notably the C-suite executives c. company practices from the employee perspective d. employees who are directly responsible to implement the various diversity initiatives
According to Henry Shue, firms are not in the business of protecting the interests of their workers, except when this is a means to accomplish the organizational objectives
a. True b. False