Several techniques can be used to close a bad-news message positively. List four of these techniques and give an original example of each
End with a forward-looking thought.
Example: We look forward to continuing to assist you with your global expansion needs.
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If an alternative exists, end your letter with follow-through advice.
Example: We would be happy to give you advice for submitting your scholarship application next year.
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Offer good wishes.
Example: We wish you the best in finding an exciting and challenging position in the hospitality industry.
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Offer freebies.
Example: Enclosed is a coupon for 20 percent off your next purchase at Eddie Bauer.
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Provide resale or sales promotion information.
Example: Be sure to visit our website soon for a preview of our exciting new products.
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According to the situational leadership model, a leader who listens, communicates, recognizes, and encourages is demonstrating directive behavior
Indicate whether the statement is true or false
Marla applies for and receives a three-year loan through Sharkey Lenders for $5,000 at 27% APR.If the loan agreement violates the applicable usury statute, Marla may be able to keep:
a. the interest that exceeds the usury limit. b. all of the interest on the loan. c. the interest and the $5,000. d. Any of the answer choices are possible, depending on where the loan was made.
The use of which of the following valuation methods, utilized in valuing common stock, is superior since it considers expected earnings?
A) Liquidation value B) Book value C) P/E multiple D) Present value of the interest
The chance to commit a fraud, conceal it, and avoid punishment is an example of:
A) realization. B) perceived opportunity. C) rationalization. D) perceived pressure.