Whenever a client has been denied services based on factors such as age, race, gender, religion, or sexual orientation, the case manager may need to assume the role of:

A. broker.
B. counselor.
C. advocate
D. consultant.


C

Social Work & Human Services

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What is likely to be the experience of foreign social workers trying to stop a practice like female genital cutting (FGC) in an African country where this practice is the norm among some cultures?

A. The culture will fight to maintain its traditions; even the women of the culture will often oppose any change in the way things are done. B. The culture will welcome the new medical knowledge and seek other ways to ritually initiate women. C. The culture will seek to become more like the United States because they want to please their visitors. D. Members of the culture will pretend to be accepting of the information while not actually changing anything.

Social Work & Human Services

"Client empowerment" means:

A) ?everyone in need of assistance has the same opportunity to approach, apply for, and use case management services. B) ?services are provided to the client uninterrupted from the first phone call to termination and often beyond. C) ?plans are designed so that each service enhances and supports other efforts. D) ?clients are respected as individuals by building on their strengths and placing them in partnership roles.

Social Work & Human Services

"Where the people are at?plus one" explains why an organizer's role may often have distinctive qualities apart from those with whom one works.

Answer the following statement true (T) or false (F)

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Where is case management practiced?

a. Law firms b. Regulatory agencies c. Social service settings d. None of the above

Social Work & Human Services