One of your systems analysis team members has been discouraging user input on quality standards, arguing that because you are the experts, you are really the only ones who know what constitutes a quality system. In a paragraph, explain to your team member why getting user input is critical to system quality. Use an example.

Question

What will be an ideal response?

Answer 1

The quality assurance or quality control in a company is not a job of a certain individual regardless of the types of operation—either service, manufacturing, or information system. Even though a manager has a great idea for a new product design, it’s useless without floor workers’ cooperation. This is true for the development and implementation of information systems. Even though the systems department developed and installed a fantastic information system, it is useless if people don’t use it or if they fail to provide correct data.

By the same token, users’ great ideas to improve productivity and quality level become a nightmare without a sincere attitude and the capability of the system people. In other words, the development and implementation of a quality information system becomes possible only with the cooperation between users and the system people.