When a customer places an order at McDonald's, an order taker keys it into the computer, then kitchen employees assemble the order, send it to the order taker who hands it to the customer. This process represents which one of the following features of a bureaucracy?
a. a clear-cut division of labor
b. organizational personnel treat clients as cases
c. authority belongs to the position, not the person
d. positions are filled on the basis of objective criteria
a
You might also like to view...
An enduring legacy of the early Christian notion of love is
(a) the freedom couples have to explore sexuality within the boundaries of marriage. (b) teachings on sexuality is available to married couples. (c) the idea that priests and nuns should live celibate lives. (d) that sex for pleasure is permitted only in marriage.
The explanation for racism and prejudice that comes from the symbolic interactionist perspective is __________
a. social learning theory b. an authoritarian personality c. the frustration–aggression hypothesis d. social convergence theory
When naming the cause of their own failures, people favor situational factors
a. True b. False Indicate whether the statement is true or false
Equality of results refers to the equal sharing of income and material rewards regardless of one’s condition in life. Equality of results means that everyone
a. starts together, but some finish at different levels. b. starts at different places on the course. c. starts and finishes the race together. d. gets a trophy, but some are grander than others.