When you communicate about the mistakes others have made, you don't need to hold them accountable for the mistakes
Indicate whether the statement is true or false.
Answer: False
Explanation: Just as you may need to acknowledge your own mistakes in business, you may also need to communicate about problems or mistakes that others have made—and hold them accountable. For example, you may need to tell employees that their performance is poor or tell vendors their service is unacceptable.
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Encouraging additional communication in the close of a negative message
A) is expected, even if you really don't want to discuss the matter any further. B) should be avoided unless you are truly willing to discuss the matter further. C) is appropriate for internal audiences, but never for external audiences. D) should be done only if you direct the audience to contact someone else. E) isn't a good idea, no matter what the circumstances may be.
Which conflict management style assertively attempts to resolve conflict by working together with the other person to find an acceptable solution to all parties?
a. accommodating b. negotiating c. forcing d. collaborating
Duncan Corp is declared bankrupt. The Royal Bank has a mortgage on its manufacturing plant. Employees have a claim for $1,000 each for unpaid wages. The trustee in bankruptcy's fees are $10,000
An unpaid supplier of steel has a claim for products supplied. Which of the above is a secured creditor? A) The bank B) The employees C) The trustee in bankruptcy D) The steel supplier E) Both B and C
Many health insurance policies require patients to call and get preapproval for tests or procedures. The health insurance company acts as a(n) ________ for the purchase of these medical services.
A. decider B. influencer C. gatekeeper D. initiator E. user