A pharmaceutical representative comes into the office and asks to speak with the physician. You do not recognize her, so you ask her for a business card and tell her you will give it to the physician, who will arrange for an appointment at his convenience. She gives you her card, but says she has plenty of time and will wait to see the physician. You tell her politely that the physician's schedule is completely booked this afternoon, but she just smiles and takes a seat in the waiting room. What should you do?
A. Politely ask the representative to leave immediately
B. Ask the physician to talk to the representative so that she will leave
C. Take the business card to the office manager and explain the situation
D. Resume your work and pretend the representative is not there
E. Reschedule the afternoon's appointments to allow for this disruption
C. Take the business card to the office manager and explain the situation
The physician will not stop seeing scheduled patients to talk to the representative. If you cannot convince the representative that the physician cannot see her today, take her business card to the office manager and explain the situation.
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