Which of the following statements on the impact of apologies on trust repair is false?
A. Timing of the apology is irrelevant to effectiveness.
B. The apology is more likely to be accepted if the break of trust was not caused by deceptive behavior.
C. The more sincere an apology, the more effective it is in repairing trust.
D. An offer of some kind of verbal statement acknowledging broken trust is more effective than not making any comment.
Answer: A
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