To what does the following specifically refer?‘An individual’s belief regarding the terms and conditions of a reciprocal exchange agreement between the focal person and another party’ (Rousseau 1989).
a. an implied contract
b. an inferred contract
c. the psychological contract
d. a memorandum of agreement
c. the psychological contract
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The present value of an amount decreases as the discount rate increases
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Which is true?
A. Service desks typically focus equal attention on both incident and problem management, as both are critical to service restoration. B. Since all incidents require root cause analysis, some service desks dedicate specific analysts to this task to ensure it is performed efficiently. C. Root cause analysis typically happens during incident management if there is an outage affecting a large number of customers. D. Root cause analysis may not be justified in situations where an easy to use and viable workaround exists.
According to Rawls's social justice theory, a person who is in a state of "veil of ignorance" is best fit to select the fairest possible ethical principles
Indicate whether the statement is true or false
External communication for routine purposes is likely to be handled via e-mail
Indicate whether the statement is true or false