Joan has a conversation with her supervisor, Judy. She asks Judy about a rumor that the nursing home is about to be sold to a new company. Judy knows the rumor is true, but tells Joan that as upper management has said, there are no plans for the home to be sold at this time. Which strategy for communicating about change is Judy using?
A. spray and play
B. identify and reply
C. underscore and explore
D. withhold and uphold
Answer: D
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A. personal inventory. B. categorical brainstorming. C. internet searching. D. individual brainstorming.
The extent to which you know yourself accurately is referred to as ___________
a. the self b. self-concept c. self-awareness d. self-esteem
A landlord with a bad reputation among students for her high rent, deceptive advertising, and refusal to return security deposits is speaking to a campus group about how the city's new zoning law will affect students. The most important factor the landlord should consider in her situational audience analysis is probably her listeners'
A. interest in the topic. B. cultural background. C. gender. D. disposition toward the speaker. E. knowledge of the topic.
When people disagree about a preferred outcome or end state, they are involved in ________ conflict.
A. goal B. cognitive C. affective D. value