Despite the rise in the use of email and telephone calls, letter writing ________________
a. remains a key form of professional communication
b. is a beautiful art
c. is required by law in some states
d. is preferred by the elderly
a
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Janet is a marketing manager with a Injoos, a company that manufactures packaged fruit juices
Knowing that there exist several other companies in the market that offer similar products, Janet decides to build a customer base from among those who prefer to avoid mass media and other targeted promotions. Which of the following marketing communications tools would be her best option to build a favorable impression among the prospective customers? A) advertising B) personal selling C) sales promotions D) direct marketing E) public relations
Denise predicted her boss would be late for the end of month meeting, as he typically was. She stopped to consider the bigger picture and decided that being calm would better help her meet her goals. Instead of becoming overly irritated, she took the extra time to do additional preparation and take a few relaxing deep breaths. Denise is practicing what type of emotional regulation?
A. situation modification B. attention deployment C. suppression D. cognitive change
The Acme Global Corporation is implementing a new software program for entering sales data. Karl has attended two trainings to help him understand how to enter sales into the new system. Karl is in the ______ stage of the change process.
A. commitment B. exploration C. resistance D. denial
When applied to organizational life, knowledge about followership can help leaders by viewing each follower uniquely and adjusting the leadership style accordingly. Put this way, studies of followership are closely aligned with all of the following leadership theories except ______.
A. transformational leadership B. leader–member exchange C. behavioral approach D. adaptive leadership