Henry tells his wife, Esmeralda, that his last sales call of the day at DuPont was a disaster. He explains that he never really figured out what the purchasing agent was looking for. Esmeralda, a sales trainer for another firm, hands Henry a book on
A. listening skills.
B. overcoming objections.
C. prospect evaluation.
D. product demonstrations.
E. closing.
Answer: A
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