Karasu (1992) observed that helpers tend to __________ the power of listening and to __________ the power of speaking
a. deny, acknowledge
b. acknowledge, deny
c. underestimate, overestimate
d. overestimate, underestimate
c
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Physical aggression consists of
a. e-mail attacks b. gossiping about others c. exclusion and isolation d. punching and hitting
When a leader suspects that a group member is breaking confidentiality, she or he should
a. ignore the problem b. call the member at home c. discuss the matter with the one whose confidence was broken d. address the breach during group time
Lucinda is seeking help to determine whether she should remain in a stagnant relationship. Her counselor should
a. take an authoritative stance and tell her what to do. b. help Lucinda examine her options carefully before making a decision. c. reveal her own values about relationships with the hope of persuading Lucinda to adopt her values. d. terminate if Lucinda does not do what she tells her to do.
Young people today have the perception that work is only as good as the items it affords a person to buy. According to Csikszentmihalyi, this can be attributed to all of the following EXCEPT _______________________________________
a. the willingness of adults to accept drudgery at work b. the current focus on materialism c. adults not expressing the intrinsic values of their work d. a steady increase of minimum wages over the years e. a lack of challenging tasks for modern-day workers